Financial Services

Compass provides a unique blended service model through the overlay of multiple front-office and back-office functions in order to ensure an experience that is seamless for your customer and increasingly efficient and effective for your business. Through the leverage of our vast footprint, Compass has the ability to deliver a flexible global solution that is scalable to meet any demand. We offer a tiered portfolio of back-office services to address the varying needs of our clients.

 

  • Account Management Services: Compass provides end-to-end customer management services that add value to our clients through an integrated customer experience management offering that includes:
    • Accounting support
    • Order/sales support
    • Accounts payable
    • Exceptions management
    • Compliance oversight
    • Case management
    • Supply chain management
    • Provisioning
    • Licensing administration

  • Transaction Processing Services: Compass delivers flexible and efficient solutions for our clients who value service excellence by equipping them with document-processing technologies and other sought-after items such as:
    • Scanning and imaging
    • Data entry
    • Payment processing
    • Lettershop/laser printing
    • Application processing
    • E-mail management
    • Correspondence management
    • Service changes
    • Information capture
Services
  • Call Center Customer Service
  • Inbound Teleservices and Sales
  • Outbound Sales/Marketing
  • Financial Services
  • Account Services
  • Account Appointment
  • Account Setting
  • Account Returns
  • Telemarketing
  • Level-1 Help Desk, Trouble-tickets
  • Technical Helpdesk
  • Inbound Sales
  • Order Taking
  • Marketing Surveys
  • Lead Generation Programs