Services


Call Center Customer Service/Support

Product Inquiries
Billing Questions
Appointment Setting
Trouble Ticketing or Dispatch
Level-1 Help Desk

Inbound Teleservices and Sales

Customer Acquisition
Order Taking
Cross-Selling
Up-Selling
Answering Questions About Products/Services

Outbound Sales/Marketing

Telemarketing
Lead Generation
Marketing Surveys
Product Information
Insurance Plans and Sales

Financial Services

Collections
Credit Card Support
Bank Account Support
Customer Service/Support

 Account Services, Appointment Setting, Returns

Letting ComPass handle your company’s first-level service calls based on your requirements, allows you to do what's most important—building relationships with your clients, and adding new clients to your business. We partner with you to develop the customer-centric program filled with agents immersed in your business rules and culture. We'll personalize the training of our agents to your specific needs.

Telemarketing

We feel we're strong in almost every aspect of call centers, but telemarketing is truly a strength for us. We hire agents who have had experience with outbound sales calls prior to working for ComPass. We then provide additional training and experience for them in telemarketing. We are also very skilled in helping our clients develop sales scripts, and how to overcome objections during the sales process.

Telemarketing services include:

Lead generation

Direct sales calls

Campaign planning

Insurance plans and sales

Level-1 Help Desk, Trouble-tickets

Does your technical support staff answer the same repetitive questions over and over? Our highly trained agents are available 24/7 to handle your Customer Support needs. Calls that need to be escalated can be transferred to your Level-2 staff without inconveniencing the customer. In addition, we can handle most/all of those level 2 escalated calls in-house if you prefer.

Technical Helpdesk

At ComPass Solutions Inc. we build technical support solutions with layers of technical support. The front line team takes the initial call and solves the most common problems. The next layers are specialists in various aspects of the products, for the most complex problems. The results are satisfied customers and reduced service costs.

Inbound Sales

Lead Capture, Customer Acquisition, Retention, Win-back
You may be planning a marketing campaign and need a call center to answer inquiries. ComPass can help you capture lead information and acquire new customers. We will work with you to develop programs specific to your needs to enhance your customers' experiences. We can also train our agents for up-sell and cross-sell programs. You tell us what you want and we do the rest.

Order Taking

Our Customer Service Representatives deliver the highest care in servicing your inbound order processing on each and every customer contact. Our highly-trained staff members are not only courteous, but also motivated to provide additional value to your company. It is this dedication to services that we provide which will keep your clientele coming back again and again.

Marketing Surveys

Customer Satisfaction Surveys
How was your recent experience with our company? Was our staff courteous? What can we do better? If you need answers, ComPass can ask the questions for you and get the answers. Using our outbound IVR to connect with your customers on a cost-effective basis, we can obtain the information that you need to meet the needs of your customers.

Financial Services

Collections, Credit Card Support, Bank Account Support, Insurance Plans and Sales
ComPass can help you realize the maximum amount of revenue for each of your customers. From qualifying your potential customers to collections, we implement your policies as our standard operating procedures. You can trust ComPass with your critical data. We have the highest level of security in place to protect your customers' sensitive information.

Lead Generation Programs

ComPass is relied upon to fill our client's sales pipelines with qualified leads. Let us take care of the lead generation at very competitive rates so your higher paid sales people can spend their time closing deals. You may, however, be interested in completely outsourcing your inside sales activities.

Step one: Developing a Data Base

-We can generate the lists of qualified leads with our Net research/data entry services for as little as $7 per hour.

Step two: Qualifying the Lead 

-Most companies define leads very differently. ComPass will work with you to identify the qualifying factors that make your lead as valuable as possible. You will receive leads on a daily basis in order to follow up with them in a meaningful time frame.

Step three: Closing the Sale

 -This step can be completed by our trained sales agents by making that call to the potential customer, or it can be completed by your in-house sales people.

Services
  • Call Center Customer Service
  • Inbound Teleservices and Sales
  • Outbound Sales/Marketing
  • Financial Services
  • Account Services
  • Account Appointment
  • Account Setting
  • Account Returns
  • Telemarketing
  • Level-1 Help Desk, Trouble-tickets
  • Technical Helpdesk
  • Inbound Sales
  • Order Taking
  • Marketing Surveys
  • Lead Generation Programs